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Robert Jaeger appointed to HealthLine Systems’ Client Advisory Panel

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FOR IMMEDIATE RELEASE, February 16, 2005

Robert Jaeger appointed to HealthLine Systems’ Client Advisory Panel

San Diego, California, February 16, 2005— HealthLine Systems, Inc. announces the appointment of Mr. Robert Jaeger of SSM Healthcare to its contact center solutions Client Advisory Panel. The advisory panel strengthens the voice of the customer with insight on market trends, migrating client needs, emerging contact center opportunities, and examples of documented results to raise the standard of practice for the healthcare industry.

A pharmacist by profession, Mr. Jaeger is the Director of SSM’s Health & Wellness Line at SSM Healthcare – St. Louis. SSM Health Care was honored as a recipient of the 2004 Malcolm Baldridge National Quality Award. SSM Health Care's call center handles after-hours triage for 50 pediatricians in six area hospitals (and growing) and manages help-line calls for the St. Louis County Department of Health. His call center is also the Network’s access point for physician referral and class registration. Jaeger pioneered the development of one of the early virtual healthcare call centers in the United States. Some call center experts contend that employees aren’t easily migrated to home offices. Jaeger disagrees: "Nearly every nurse is outperforming what she did in the office. While there are significant challenges to teleworking, the benefits outweigh the risks.”

Mr. Jaeger brings his quest for innovative solutions to HealthLine Systems' Client Advisory Panel. The advisory panel is a group of distinguished client leaders chosen from over 400 HealthLine Systems' client sites in North America. Panel members are proven performers who are recognized healthcare and contact center thought leaders. The 2005 Client Advisory Panel includes:

• Julie Bruns, Call Center Manager
  BJC HealthCare
  Saint Louis, Missouri
• Kelly Faley, Director Marketing Technology
  Sharp HealthCare
  San Diego, California
• Bob Jaeger, Director Health Information Services
  SSM HealthCare
  Saint Louis, Missouri
• Judy Lester, Director Regional Health Affairs
  The Cleveland Clinic Foundation
  Cleveland, Ohio
• Shaunne Letourneau, Director Capital Health Link
  Capital Health Authority
  Edmonton, Alberta Canada
• Lori McLelland, Assistant Director of Marketing
  Director Emory HealthConnection
  Emory Healthcare
  Atlanta, Georgia
• Dorothy Rubio, Executive Director
  Viki Smith, Call Center Operations Manager
  Tenet Health System
  Saint Petersburg, Florida
• Vivian Winter, Director Health Care Referral
  Georgetown University Hospital
  Washington, DC

About HealthLine Systems, Inc.

HealthLine Systems, Inc. is an established leader in the healthcare industry with a 20-year record of results from software and consulting solutions. HealthLine Systems' pioneering Sharp Focus contact center and Internet innovations address the pressing requirements of hospitals, health systems and managed care organizations for increased market share and improved return on investment. Sharp Focus clients recover revenue, create incremental revenue, reduce cost, integrate with the Web, strengthen operations, and document Return on Investment.

For Further Information Contact:

Rick Stier
Vice President
HealthLine Systems, Inc.
1-800-733-8737 extension 7229
Facsimile: 858 673-9866
Email:

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