Case Studies

Case Studies (Home)

EchoAccess (Home)
Sharp Focus (Home)

Akron General Medical Center
(Sharp Focus)
How your Contact Center can Intentionally Support your Strategic Plan.

BJC HealthCare
(Sharp Focus)
BJC HealthCare's Sharp Focus call center a vital tool.

Emory Healthcare
(Sharp Focus)
Sharp Focus may be the only resource to document website ROI.

Georgetown University Hospital
(Sharp Focus)
Sharp Focus referral center helps outlying physicians refer critically ill patients after-hours.

SSM Health Care
(Sharp Focus)
Sip Coffee while in Your Slippers: How to Succeed with Agents at Home.

University of California, San Diego Medical Center Physician Referral Service
(EchoAccess)
Seven Secrets to Faster Call Processing and Improved Reporting with EchoAccess.

University of Mississippi
(EchoAccess)
Leverage EchoAccess to Improve Access to Your Organization! (pdf)

University of Pennsylvania Health System (UPHS)
(Sharp Focus)
How to Use Sharp Focus® to Assure and Monitor Access to your Health System.

Virtua Health
(Sharp Focus)
Virtua Health applies Sharp Focus for the Net.

2/1/12: The New York Times Reports: Seven of Ten Hospital Patient Safety Errors Go Unreported

1/25/12: Seven of Thomson Reuters’ 15 Top Health Systems are HLS clients

1/13/12: HLS News- Official ACO Or Not

2/22/12: Effectively Using Class Section Communication Tools Webinet